At Auroradesignny, we take pride in the quality of our products and stand by our craftsmanship 100%. If there is a defect or error on our part, we will replace the item at no additional cost. However, we typically do not accept returns for customer errors, such as incorrect selection of sizes, designs, or colors.
Refunds (If Applicable)
We are committed to delivering high-quality products and will gladly replace your order in the following cases:
- The product is flawed.
- The print quality is poor.
- The item received differs from what was originally displayed on our website.
To request a replacement, please email us at [email protected] with:
✔ A photo of the product you received.
✔ Any detailed shots showcasing the issue.
Our customer service team will review your claim. If approved, we will provide a replacement free of charge.
For any other requests, please email [email protected]. If your claim is approved, we will provide a return address. Please note:
- Customers are responsible for return and exchange shipping costs.
- Refunds typically take 3-5 business days after the return is received.
- Items that are washed, worn, or damaged are not eligible for refund or replacement. Unauthorized returns will be forfeited.
Late or Missing Refunds (If Applicable)
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company, as refunds may take time to process.
- Reach out to your bank, as processing times can vary.
If you have done all of the above and still haven’t received your refund, please contact us at [email protected].
Sale Items (If Applicable)
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at [email protected]. Our team will review your request and, if approved, provide a return address.
Gifts
- If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be mailed to you once the return is processed.
- If the item was not marked as a gift or was shipped to the gift giver first, the refund will be issued to the original purchaser.
Shipping
- If your claim is approved, we will provide a return address.
- Customers are responsible for their own return shipping costs.
- Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted.
- Delivery times for exchanges may vary depending on your location.
For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
For further inquiries, please contact us at [email protected].